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The Glass MerchantsAluminium and glass

Repairs

Wooden window repairs

Loose putty, broken panes, sticking or swollen sashes, worn hinges and stays, and rot, assessed and repaired on wooden windows across Gauteng.

Timber windows are worth keeping, up to a point

Wooden windows give a house character, and a well-kept frame lasts for decades. Their enemy is water. As long as the paint and putty keep water out, the timber stays sound. Once water gets in, the problems follow in order: the glass loosens, the sash swells and sticks, and eventually the wood rots.

Reglazing and putty

Putty dries out and cracks in the sun, and pieces fall away until the glass is held in by little more than habit. Water then runs into the rebate and starts on the timber. Reglazing means cutting out the old putty, removing the pane if it is broken or loose, cleaning and priming the rebate, bedding the glass and applying new putty. Once the putty has skinned over it should be painted, which is what keeps it working. Broken panes are replaced at the same time; see window glass replacement for the glass choices.

Sticking or swollen sashes

A wooden sash that sticks in summer rain and rattles in winter is moving with the moisture in the timber. Layers of paint make it worse by building up on the edges. We ease the sash, plane back the high spots and seal the bare wood so it takes up less water. If the sash has dropped on its hinges, it is rehung.

Hinges and stays

Hinges on wooden casements work loose as the screw holes wear, and stays rust or bend. Worn screw holes are plugged and redrilled so the new hinge has solid timber to hold, and stays and catches are replaced to suit the window.

Rot

Rot usually starts at the bottom: the sill and the lower rail of the sash, where water sits. We assess how far it has gone by probing the timber. A small area can be cut out and a new section of timber let in. Where rot has spread through the sill or the joints of the sash, replacing the sash or the whole window is the sounder choice, and we will tell you which we think it is.

When aluminium makes sense

If the frames are badly rotted, or you are tired of the painting and upkeep, replacing wooden windows with aluminium is worth considering. Aluminium does not rot, swell or need painting, and new frames are made to the size of the existing openings. See aluminium windows for the window types and options.

Repair or replace?

Repair when the timber is sound and the problems are putty, glass, hardware or a sticking sash. Replace when rot has reached the joints or the sill, or when the cost of repairing several sashes approaches the cost of new windows. For faults in other kinds of window, see home window repairs.

What we repair

  • Broken or cracked panes reglazed
  • Dried, cracked or missing putty replaced
  • Sashes that stick or have swollen
  • Hinges and stays on casement and top-hung windows
  • Catches and handles
  • Rotten sills, rails and sections of frame
  • Glazing bars on divided windows
  • Panes upgraded to laminated safety glass

Our 6-month guarantee

Our workmanship and the parts we fit carry a 6-month guarantee. If something we installed or repaired fails because of how we did the job, such as a roller, lock, seal or a pane that wasn't fitted correctly, we come back and fix it at no charge.

The guarantee does not cover damage after we leave: impact (a ball through the glass, children swinging on a door), break-ins, storms, misuse, or work done by someone else.

This does not affect your rights under the Consumer Protection Act.

What our clients say

  • Great service replacing broken window.

    Chris Kruger

How it works

  1. 01

    Send a request with photos.

  2. 02

    We call you back and book a free call-out if needed.

  3. 03

    You get a written quote.

  4. 04

    We fabricate or repair, and fit.

What to send us

Send these with your quote request, or by WhatsApp.

  1. 01A photo of the whole window, so we can see the frame type and how it opens.
  2. 02A close-up of the fault: the broken handle, the crack, the gap or the worn part.
  3. 03The frame material: aluminium, wood or steel, if you know it.
  4. 04Rough sizes in millimetres, if you have them.

Related pages

Tell us what you need

Send a request with photos and we call you back. Quotes and call-outs are free.